Customer Service Skills

Wednesday 11 June – 12.30pm – 4.30pm – Lawress Hall

Equip yourself with essential skills to deliver outstanding customer service.

Learn to create positive first impressions, master best practices, understand body language, and avoid assumptions.

Enhance your communication, active listening, empathy, and rapport-building abilities. Plus, discover effective techniques to diffuse customer anger.

To reserve your place – please visit MyView – https://hr.lincoln.ac.uk/technology/myview/

Story submitted by Angela Cleall-Harding
acleallharding@lincoln.ac.uk